Payment Policy

Effective Date: September 17, 2025

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience:

  • Credit & Debit Cards – Visa, MasterCard, American Express, Discover

  • PayPal – For fast and secure checkout

  • Bank Transfers – Available upon request (for bulk or custom orders)

  • Apple Pay / Google Pay – Available on supported devices

  • Gift Cards / Store Credit – If applicable

All prices listed are in [currency, e.g., GBP or USD], inclusive of VAT unless otherwise stated.

2. Secure Payment Processing

All transactions are processed using secure encryption technology (SSL) to protect your financial information. We do not store your full card information on our servers. Our payment gateways (e.g., PayPal, Stripe) are PCI DSS compliant.

3. Payment Authorization

Once you place an order, your payment method will be authorized and charged at checkout. In some cases, your bank may place a temporary hold before final approval.

For custom or large-volume orders, a deposit or full prepayment may be required. We will notify you of such conditions before confirming your order.

4. Failed or Declined Transactions

If your payment fails or is declined:

  • Please ensure your billing details match the information with your bank

  • Try an alternative payment method

  • Contact your bank to verify authorization

  • Contact our customer support team at contact@purehato.com or call 020 7946 0958

We reserve the right to cancel orders with incomplete or unverified payments.

5. Currency and Conversion

All transactions are processed in [currency, e.g., GBP]. If you are using an international card, your bank may charge additional currency conversion or international transaction fees. Please check with your card issuer for more information.

6. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with the payment receipt and order details. Please retain this for your records.

7. Contact Information

If you have questions or concerns about payments, feel free to contact us:

Phone: 020 7946 0958
Email: contact@purehato.com