Privacy Policy

Effective Date: September 17, 2025

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping/billing address.

  • Payment Information: Credit/debit card details (processed securely via third-party gateways).

  • Browsing Data: IP address, browser type, device information, pages viewed, time spent.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders

  • Communicate with you about your purchases, promotions, or support

  • Improve our website, services, and customer experience

  • Ensure the security of our website and prevent fraudulent activity

  • Comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Analytics and marketing tools (e.g., Google Analytics, Facebook Ads)

All third parties are required to protect your information in accordance with this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, personalize content, and analyze site traffic. By using our website, you consent to our use of cookies.

You can manage or disable cookies through your browser settings.

5. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal data

  • Opt-out of marketing communications at any time

  • Request data portability or restrict processing

To make such a request, please contact us via email at contact@purehato.com or call us at 020 7946 0958.

6. Data Security

We implement industry-standard security measures to protect your information. However, no method of online transmission or storage is 100% secure. We encourage you to use strong passwords and safeguard your login credentials.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page with the updated “Effective Date.”

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Phone: 020 7946 0958
Email: contact@purehato.com